“Hi Gina and Claude. We are very happy with the security screen doors that we recently purchased from Mitchell Aluminium. Your friendly tradesman Tim has been back to adjust the front door that was not operating correctly. He has indicated that your after sales service is the best in town!
This has been a protracted and long drawn out transaction and in no way due to your or our actions. We have been extremely happy with the way your company has handled the whole transaction and we realise that the issues that arose due to poor quality of the supplied aluminium product were beyond your control. However, your team was not prepared to let this beat them and have worked diligently to ensure our job met your high standards.
We are extremely impressed with the time and effort taken by your team to ensure that we have a quality result of the highest standard. We can only hope your efforts will lead to further orders for your company and that you do make some profit from the whole debacle. Many thanks for all your efforts and we wish you every success in future endeavours. We will be recommending you to anyone who asks who completed our job. Thank you again”